All orders are taken via our website www.acrylicsignsuk.co.uk which is owned by Ebox Media Ltd.

Once payment has been received via our online payment service provided by PAYPAL you will receive an confirmation e-mail to your specified e-mail address confirming your order.

If a confirmation e-mail has not been received please check that your e-mail was correct.

It is the customer's responsibility to notify us of any errors or changes required within 24 hours of receipt of confirmation.

It is the customer's responsibility to advise us of non-receipt of the confirmation e-mail.

The customers confirmation e-mail will show a proof of the customer designed sign, the final product may differ slightly from that shown in the proofed image due to fabrication limitations.


Any colours, shapes and sizes may differ from that shown on the website due to visual translation from real products and the use of natural materials.

All sizes quoted are approximate.

It is the customer's responsibility to ensure that their substrate, shape, layout, text, and font are correct before confirmation and proceeding to make payment.

We reserve the right to alter the customers design if restrictions have been made that affect sizing or layout


All payments received are dealt with by PAYPAL.

All credit card numbers are encrypted when the order is placed using 128 bit encryption SSL Secured.

No customer credit card numbers are either viewed or store.


All prices stated are inclusive of VAT at the current rate of 20%.

Please refer to your confirmation e-mail for a VAT breakdown and invoice.


All items are usually dispatched within 20 business days, If we are unable to dispatch within the stated time frame we will contact you with an estimated dispatch date.

Delivery will be to the specified delivery address as stated on purchase, once received, it will become the sole responsibility of the customer.

UK orders that have not been received within 15 business days after dispatch should be reported to us directly and we will attempt to track the order.

Please do not report an item missing until 15 business days has expired as this is Royal Mails standard missing post procedure and cannot be reported missing until this time has elapsed.

International orders that have not been received within 30 business days after dispatch should be reported to us directly and we will attempt to track the order. Please do not report an item missing until 30 business days has expired from dispatch.


All items are shipped using Royal Mail 48.

If an item is returned to us due to attempted delivery, the customer will be charged an additional fee to cover return costs.

All postal costs are specified on payment and in our FAQ section.


All our signs are individually personalized to the customers requirements and as such they are not eligible for return, refund or exchange so please read our product description and view our gallery images to ensure your material and sign writing method is as required.

We will require photographic evidence or ask that the product is returned to us for further investigation by ourselves if either the sign has been damaged in transit or faulty goods are claimed.

We will only accept signs returned to us that have not being installed and notification of the error was made within 24 hours from receiving the faulty goods.

Goods received damaged in transit will be replaced as soon as we are notified to the same specifications as the original order.


We reserve the right to cancel the contract at any time.

Each sign will be made to the customers specification.

www.acrylicsignsuk.co.uk will not be held responsible for any spelling mistakes or typographical errors made by the customer.

If your order is not manufactured to your instructions you have a right to cancel the contract, We will ask you to return the goods at the customers expense and receive either a full refund or replacement goods.


All of our signs carry a 12 month warranty.

Any claim under our guarantee must be supported with visual evidence prior to any settlement being authorized.


www.acrylicsignsuk.co.uk will not disclose buyers information to any third parties nor store any sensitive information.

Cookies are used on our website to keep track of the contents during your sale.

Please confirm in the cookies pop up that your accept the use of cookies when using our website.


The customer shall indemnify and keep indemnified Ebox Media Ltd and it’s website www.acrylicsignsuk.co.uk against all claims, costs, demands and expenses against the company or any of its employees, howsoever incurred, arising out of the printing or distribution by the Company of any matter that is or may be unlawful, criminal, tortuous or libelous, or that infringes or may infringe any copyright, patent or design.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance.

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

None of the above Terms and Conditions affects your statutory consumer rights.


All images, designs, data and text are the reserved property of Ebox Media Ltd and www.acrylicsignsuk.co.uk.

Any copyright infringement of the site and/or any of its contents will be reported to the appropriate body and dealt with in accordance of the law.

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